• What should I do if my top-ring does not hold air?

    First make sure the air valves is firmly secure and inserted, and then use the back of your hand to feel if there is any leakage on the top ring, if no leakage is located, you can also put liquid soap in a squirt bottle and spray on seams. If there is a leak it will bubble. After the leakage is located, repair it with the repair kit included in the pool set.

  • Does the liner requires any special care to ensure durability?

    Keep sharp objects out of the pool or from underneath the pool. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels and keep the pool sanitary and clean.

  • How can I prevent black stains around the water level on the top ring?

    Black stains around the top ring are normally caused by suntan or sunblock lotion that can float on the water surface and accumulate on the side. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. For a better hygiene, always use an INTEX Wall Mount Surface Skimmer to clean the water surface on a daily basis, and change the pool water once or twice per summer season.

  • What is the steepest slope that I am able to set up my pool on?

    The surface must be perfectly flat, solid and level. Pay close attention to the pool’s stability and levelness in the early stages of filling your pool up with water. If after about an inch of water is accumulated, and the water is not spreading out evenly, or the pool appears to be bulging to one side, stop filling the pool, drain the water, and select a new level site. If the pool is set up on a slope, the pool will be lopsided and can collapse causing personal injury or property damage.

  • Can sand be used to level the ground at the pool site?

    No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.

  • What other surfaces can be safely used to set up my INTEX Easy Set Pool?

    The Easy Set Pool can be set up on grass, compacted dirt, or pavement that is completely flat, level and stable. A ground cloth or tarp is recommended for under the pool. DO NOT set up on sand or muddy ground that could possibly shift. It is NOT recommended to be set up on wooden decks, balconies or elevated platforms.

  • Do you recommend using chemicals? If so, what kind?

    Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear Saltwater Systems will keep your pool clean from algae and bacteria.

  • Does a filter pump have to be used with my INTEX above ground pool?

    Yes, for hygienic purposes we recommend a filter pump be used with all INTEX 8′ or larger above ground pools.

  • Why do I find algae in my pool even when I run my filter pump regularly?

    The pump and filter alone will not prevent algae from growing in pool water; this can only been done by maintaining proper chlorine and pH levels at all time. Purchase an INTEX Krystal Clear Saltwater System at www.Intexcorp.com. or check your local pool supply store for further information.

  • Should I leave my pool outside in snow or freezing winter?

    No. INTEX above-ground pools will collapse under the weight of ice and snow, and the PVC walls will be damaged.

  • How do I prevent the pool from damaging grass or fungi from developing on concrete?

    It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Keep concrete as dry as possible by mopping up splashed water to minimize fungal growth, especially in shaded areas.

  • Is it safe to lean over, lie down, or sit on top of the pool’s inflatable top ring?

    No. Do not allow any pool occupants (even small children) to lean over, lie down, or sit on the inflatable top ring. This will cause instability in the pool wall and cause the water to flood over the side of the pool.

  • What could cause the Easy Set pool to be lopsided?

    The base or bottom of the pool is not laid out properly (flat without wrinkles). The pool liner must extend evenly around the outside of the inflatable ring when filling the pool with water. If this is the case, and the pool is still lopsided, then the ground is not 100% level.

  • Which opening should I connect the Hydro Aeration System?

    See attached file.

  • Are replacement liners and frame parts available to purchase?

    Yes. All parts for frame pools are replaceable. Call INTEX Consumer Service at (800) 234-6839 or visit our website to order on-line at www.Intexcorp.com. (US/Canada)

    Yes. All parts for the frame pools are replaceable. If you would like to purchase one you can call the INTEX service station listed on your Owner’s Manual. (International)

    • Does a filter pump have to be used with my INTEX above ground pool?

      Yes, for hygienic purposes we recommend a filter pump be used with all INTEX 8′ or larger above ground pools.

    • What should I do if I’m experiencing some difficulty connecting the hoses onto the black protruding hose connectors?

      Due to variations in ambient temperature, PVC parts may become stiffer or softer. To facilitate the connection of the hoses to the black protruding hose connectors on the pool wall, you may use soapy water solution (mix 6 drops of dish detergent in 1/2 a cup of water) to lubricate the hoses and the black protruding hose connectors. Continue installation per owner’s manual. Do not use lubricants such as machine oil, industrial oil, or house grease.

    • Do I need to drain the pool to patch a hole under water?

      The repair kit provided with your pool can not be used underwater. The area to be repaired must be clean and dry for the patch to properly adhere. Intex does offer an underwater patch kit that can be used to repair holes below the waterline without draining the pool. Visit www.intexcorp.com to purchase the underwater repair kit.

    • Does the liner requires any special care to ensure durability?

      Keep sharp objects out of the pool or from underneath the pool. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels and keep the pool sanitary and clean.

    • How long does it take to fill the pool with water?

      Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.

    • Is it safe for my pets to play in the pool?

      No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth.)

    • Do you recommend using chemicals? If so, what kind?

      Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear Saltwater Systems will keep your pool clean from algae and bacteria.

    • What is the most important step I need to be aware of before filling up the pool?

      Pull the bottoms of the side supports out away from the liner to make the straps taut. Also, before filling be sure the top beams of the pool are completely level. (See previous question).

    • Does the ladder, ground cloth and / or cover comes with the pool?

      It depends on the package purchased. Be sure to read the retail box prior to purchasing.

    • What are the benefits of the Hydro Aeration system?

      1. IMPROVED WATER CIRCULATION AND FILTRATION
      2. IMPROVED WATER CLARITY
      3. INCREASED NEGATIVE IONS AT THE WATER SURFACE

    • Are replacement liners and frame parts available to purchase?

      Yes. All parts for frame pools are replaceable. Call INTEX Consumer Service at (800) 234-6839 or visit our website to order on-line at www.Intexcorp.com. (US/Canada)

      Yes. All parts for the frame pools are replaceable. If you would like to purchase one you can call the INTEX service station listed on your Owner’s Manual. (International)

    • Is a fence or enclosure required by law?

      Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.

    • My pool has a milky color, do I need to change the water or is it treatable?

      Water condition varies from country to country, states, region, and within specific zones and areas. In some regions the water could be “hard water”, this is because the water contains excessive minerals, such as calcium and magnesium, thus causing the water to adopt a milky color. Check your local pool supply store for advice on water treatment and balance.

    • Can sand be used to level the ground at the pool site?

      No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.

    • Why does the pool frame lean inward after assembled?

      When the pool frame is completely assembled, the pool side walls and frame structure will lean inward. Make sure there are no wrinkles on the floor of the pool and that you have pulled the bottoms of the side supports out away from the liner to make the straps taut. As the pool is filled with water, the pool sides and frame will slowly move outward to where the pool sides and frame are vertical. Do not be concerned if the sides move further inward in the early stages of filling the pool: the pressure exerted by the water when the pool is completely full will push the sides out to their proper alignment.

  • What material is the pool made of?

    Laminated PVC which is made with 3 separate layers of material for extra strength and durability – two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.

  • Can sand be used to level the ground at the pool site?

    No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.

  • What is needed to prepare a site for the pool?

    A flat, solid level, stable surface is needed and all sharp objects must be removed from the area. A ground cloth or tarp should be placed under the pool prior to setting it up. Also, the pool location must allow you to secure all doors and windows and safety barriers to prevent unauthorized, unintentional, or unsupervised pool entry. The pool requires at least 4 feet of space all the way around from objects that a child could climb to gain access to the pool.

  • Does a filter pump have to be used with my INTEX above ground pool?

    Yes, for hygienic purposes we recommend a filter pump be used with all INTEX 8′ or larger above ground pools.

  • Can a pool be set up on a slope?

    No. The ground must be flat, solid, level and stable. If the pool is set up on ground that is not level the water will shift to one side, create stress on the pool frame and the pool will become unstable and possibly collapse causing personal injury or property damage.

  • Why does the pool frame lean inward after assembled?

    When the pool frame is completely assembled, the pool side walls and frame structure will lean inward. Make sure there are no wrinkles on the floor of the pool and that you have pulled the bottoms of the side supports out away from the liner to make the straps taut. As the pool is filled with water, the pool sides and frame will slowly move outward to where the pool sides and frame are vertical. Do not be concerned if the sides move further inward in the early stages of filling the pool: the pressure exerted by the water when the pool is completely full will push the sides out to their proper alignment.

  • Is it safe for my pets to play in the pool?

    No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth.)

  • Do you recommend using chemicals? If so, what kind?

    Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear Saltwater Systems will keep your pool clean from algae and bacteria.

  • Winterizing your Above Ground Pool

    Your pool can be easily emptied and stored in a safe place during the winter. However, many people choose to leave their pool up year round. In areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a safe place when temperatures drop below 32 degrees Fahrenheit. See “How To Drain Your Pool” section.

    Clean pool water thoroughly (If Easy Set Pool make sure the top ring is properly inflated).

    Remove the skimmer (if applicable) or any accessories attached to the threaded strainer connector. Replace strainer grid if necessary. Be sure all accessories parts are clean and completely dry before storage.

    Plug the Inlet and Outlet fitting from the inside of the pool with the plug provided (sizes 10′ and 12′). Close the Inlet and Outlet Plunger Valve (15′, 18′, and 24′).

    Remove the ladder (if applicable) and store in a safe place. Be sure the ladder is completely dry before storage.

    Remove the hoses that connect the pump and filter to the pool.

    Add appropriate winter chemicals. Consult your local pool dealer as different regions vary greatly.

    Cover pool with Intex Pool Cover. IMPORTANT: INTEX POOL COVER IS NOT A SAFETY COVER.

    Clean and drain pump, filter housing and hoses. Remove and discard old filter cartridge (keep a spare cartridge available for next season).

    Bring pump and filter parts indoors and store in a safe and dry area, preferably heated.

    STORING POOL FOR WINTER

    After draining pool, dry pool liner completely (100%). Sprinkle talcum powder on liner to prevent vinyl from sticking together and to absorb any water you may have missed.

    Roll pool liner to avoid creases and relocate to storage area. Place it in original carton if you saved it.

    Keep all small parts together with filter pump, manual, and pool, and then place in an area that will remain at room temperature throughout the storage season.

  • What are the benefits of the Hydro Aeration system?

    1. IMPROVED WATER CIRCULATION AND FILTRATION
    2. IMPROVED WATER CLARITY
    3. INCREASED NEGATIVE IONS AT THE WATER SURFACE

  • How do I prevent the pool from damaging grass or fungi from developing on concrete?

    It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Keep concrete as dry as possible by mopping up splashed water to minimize fungal growth, especially in shaded areas.

  • Why do I have algae in my pool even when I run my filter pump regularly?

    The pump and filter alone will not prevent algae from growing in pool water. This can only been done by maintaining proper chlorine and pH levels at all time. Purchase an INTEX Krystal Clear Saltwater System at www.intexcorp.com or check your local pool supply store for further information.

  • What should I do if I’m experiencing some difficulty connecting the hoses onto the black protruding hose connectors?

    Due to variations in ambient temperature, PVC parts may become stiffer or softer. To facilitate the connection of the hoses to the black protruding hose connectors on the pool wall, you may use soapy water solution (mix 6 drops of dish detergent in 1/2 a cup of water) to lubricate the hoses and the black protruding hose connectors. Continue installation per owner’s manual. Do not use lubricants such as machine oil, industrial oil, or house grease.

  • What is the pool liner made of?

    Laminated PVC which is made with 3 separate layers of material for extra strength and durability – two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.

  • Does a filter pump have to be used with my INTEX above ground pool?

    Yes, for hygienic purposes we recommend a filter pump be used with all INTEX 8′ or larger above ground pools.

  • Does the liner requires any special care to ensure durability?

    Keep sharp objects out of the pool or from underneath the pool. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels and keep the pool sanitary and clean.

  • What should I do if I’m experiencing some difficulty connecting the hoses onto the black protruding hose connectors?

    Due to variations in ambient temperature, PVC parts may become stiffer or softer. To facilitate the connection of the hoses to the black protruding hose connectors on the pool wall, you may use soapy water solution (mix 6 drops of dish detergent in 1/2 a cup of water) to lubricate the hoses and the black protruding hose connectors. Continue installation per owner’s manual. Do not use lubricants such as machine oil, industrial oil, or house grease.

  • How often the water should be changed?

    It depends on usage and chemical balance. If it is properly filtered and chemically balanced, it should last through the summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.

  • Can I set the pool up on a concrete patio?

    Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth placed under the pool is highly recommended. Do not drag liner across concrete as abrasions may cause holes. Surface must be flat, level and stable.

  • How long does it take to fill the pool with water?

    Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.

  • Why does the pool frame lean inward after assembled?

    When the pool frame is completely assembled, the pool side walls and frame structure will lean inward. Make sure there are no wrinkles on the floor of the pool and that you have pulled the bottoms of the side supports out away from the liner to make the straps taut. As the pool is filled with water, the pool sides and frame will slowly move outward to where the pool sides and frame are vertical. Do not be concerned if the sides move further inward in the early stages of filling the pool: the pressure exerted by the water when the pool is completely full will push the sides out to their proper alignment.

  • Can grass grow through the ground cloth and / or pool liner?

    Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. INTEX will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.

  • Is it safe for my pets to play in the pool?

    No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth.)

  • What should I do if the sleeve is stuck onto the horizontal beams?

    Before removing the horizontal beams from the pool liner, please make sure the pool is completely empty, and the vertical legs or U-shape side supports have been disassembled and removed from the beams.
    During the removal of the legs and U-shape side supports, shake the vertical legs or U-shape side supports from the horizontal beams. This will reduce the tightness between sleeve and beams, therefore the horizontal beams can slide out easier.
    1. Pull the sleeve from the holes on the sleeve, and try separating it from the beam. Repeat this along the sleeve. Don’t use water or soap as it will cause a suction effect between the sleeve and the beam.
    2. Grasp the beam edge and rotate the beam left and right (back and forth) while pulling the beam out. The left and right rotation will help facilitate the removal of the horizontal beam.
    Next season, before setting up the pool, please spread some baby powder (do not use corn powder) over the horizontal beam during assembly which will make it easy to disassemble when you restore the pool.

    How to remove horizontal beams from the liner sleeve?

  • Do you recommend using chemicals? If so, what kind?

    Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear Saltwater Systems will keep your pool clean from algae and bacteria.

    www.intexstore.com

  • What is the most important step I need to be aware of before filling up the pool?

    Pull the bottoms of the side supports out away from the liner to make the straps taut. Also, before filling be sure the top beams of the pool are completely level. (See previous question).

  • What are the benefits of the Hydro Aeration system?

    1. IMPROVED WATER CIRCULATION AND FILTRATION
    2. IMPROVED WATER CLARITY
    3. INCREASED NEGATIVE IONS AT THE WATER SURFACE

  • Is a fence or enclosure required by law?

    Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.

  • Can sand be used to level the ground at the pool site?

    No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.

  • Yes. All parts for the frame pools are replaceable. If you would like to purchase one you can call the INTEX service station listed on your Owner’s Manual. (International)

  • What should I use to clean my pool before storing it for the winter?

    Mild soap and water. Thoroughly rinse the pool and make sure it is dry before storing.

  • How do I insert the metal poles into the pool liner?

    With two adults setting up the pool, have one person hold up the liner while the second person slides the metal beams through liner sleeves.

  • Do I need to drain the pool to patch a hole under water?

    The repair kit provided with your pool can not be used underwater. The area to be repaired must be clean and dry for the patch to properly adhere. Intex does offer an underwater patch kit that can be used to repair holes below the waterline without draining the pool. Visit www.intexcorp.com to purchase the underwater repair kit.

  • Should I leave my pool outside in snow or freezing winter?

    No. INTEX above-ground pools will collapse under the weight of ice and snow, and the PVC walls will be damaged.

  • Does a filter pump have to be used with my INTEX above ground pool?

    Yes, for hygienic purposes we recommend a filter pump be used with all INTEX 8′ or larger above ground pools.

  • What should I do if I’m experiencing some difficulty connecting the hoses onto the black protruding hose connectors?

    Due to variations in ambient temperature, PVC parts may become stiffer or softer. To facilitate the connection of the hoses to the black protruding hose connectors on the pool wall, you may use soapy water solution (mix 6 drops of dish detergent in 1/2 a cup of water) to lubricate the hoses and the black protruding hose connectors. Continue installation per owner’s manual. Do not use lubricants such as machine oil, industrial oil, or house grease.

  • What should I do if the area I’d like to set up the pool is grass?

    If the area is grass, the ground must be prepared for installation. We suggest you dig and level the ground by pouring a layer of 2″ concrete. If you don’t want to concrete your ground, you must hire a contractor for the ground preparation (see owner’s manual).

  • If I own a 15’x48″ Circular Metal Frame Pool, can I purchase the Sequoia Spirit enclosure separately?

    No, due to unique filter pump fittings the Sequoia Spirit is available only in a set.

  • Where should I install my Sequoia Spirit?

    The ground area where the pool is to be set up must be absolutely flat,level and stable. Do not set up the pool on a slope or inclined surface.
    The ground surface must be compacted and firm enough to withstand the pressure and weight of a fully set up and filled pool. Do not set up the pool on mud, sand, soft or loose soil.

    Do not set up the pool on a deck or platform.
    NOTE: The pool requires at least 4 feet of space all around pool from objects that a child could climb on to gain access to the pool.

  • Is Sequoia Spirit really made of wood?

    No. It is an extrusion panel, made of plastic. The plastic construction makes the enclosure easier to set up and reduces maintenance when compared to similar wooden enclosures while giving you the look of real wood.

  • What sizes are available?

    We distribute 15’8″x49″ (478cm x 124cm).

  • What tools are required for installation?

    Once ground is prepared; no extra tools are required for sequoia spirit installation. Two bolt wrenches are included for you to complete the whole installation.

  • Are replacement liners and frame parts available to purchase?

    Yes. All parts for frame pools are replaceable. Call INTEX Consumer Service at (800) 234-6839 or visit our website to order on-line at www.Intexcorp.com. (US/Canada)

    Yes. All parts for the frame pools are replaceable. If you would like to purchase one you can call the INTEX service station listed on your Owner’s Manual. (International)

  • Can sand be used to level the ground at the pool site?

    No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.

  • How long does it take to fill the pool with water?

    Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.

  • Can I buy the graphite panel for my old sequoia wood grain pool?

    No, we don’t sell the panel in pack separately.

  • Do you recommend using chemicals? If so, what kind?

    Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear Saltwater Systems will keep your pool clean from algae and bacteria.

  • What ladder should I use for this pool?

    The ladder used for this pool is 52″ INTEX ladder; it is included in the set.

  • What is a “STRAINER VALVE CAP” used for? How can I use it?

    Two strainer valve caps are included to prevent water from leaking as you fill the pool prior to assembling the Sequoia Spirit. Just insert the two caps into the strainer before filling the pool with water.
    Note: remember to remove the strainer valve caps before using the pool and pump.

  • Why does the pool frame lean inward after assembled?

    When the pool frame is completely assembled, the pool side walls and frame structure will lean inward. Make sure there are no wrinkles on the floor of the pool and that you have pulled the bottoms of the side supports out away from the liner to make the straps taut. As the pool is filled with water, the pool sides and frame will slowly move outward to where the pool sides and frame are vertical. Do not be concerned if the sides move further inward in the early stages of filling the pool: the pressure exerted by the water when the pool is completely full will push the sides out to their proper alignment.
 

  • Can I set the pool up on a concrete patio?

    Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth placed under the pool is highly recommended. Do not drag liner across concrete as abrasions may cause holes. Surface must be flat, level and stable.

  • What should I use to clean my pool before storing it for the winter?

    Mild soap and water. Thoroughly rinse the pool and make sure it is dry before storing.

  • Why does the enclosure look crooked once it is assembled?

    Two possible causes:
    1) The pool is not set up on firm, level ground.
    2) The bottom cap does not align with the pool leg cap.

  • Does a filter pump have to be used with my INTEX above ground pool?

    Yes, for hygienic purposes we recommend a filter pump be used with all INTEX 8′ or larger above ground pools.

  • What should I do if I’m experiencing some difficulty connecting the hoses onto the black protruding hose connectors?

    Due to variations in ambient temperature, PVC parts may become stiffer or softer. To facilitate the connection of the hoses to the black protruding hose connectors on the pool wall, you may use soapy water solution (mix 6 drops of dish detergent in 1/2 a cup of water) to lubricate the hoses and the black protruding hose connectors. Continue installation per owner’s manual. Do not use lubricants such as machine oil, industrial oil, or house grease.

  • What are the differences between the 2017 season Ultra Frame Pools and before?

    1) Composite T-joints material to prevent metal pipes from scratching and therefore rusting.
    2) The opening of the liner T-joint sleeve is reduced to achieve finer appearance.
    3) Liner and metal pipes’ color have changed.
    4) Longer beams and legs.

  • Are the 2017 season liners and frame parts compatible with previous season pools?

    No, they are not compatible due to differences in the T-joint design.

  • Does the liner requires any special care to ensure durability?

    Keep sharp objects out of the pool or from underneath the pool. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels and keep the pool sanitary and clean.

  • Why does the pool frame lean inward after assembled?

    When the pool frame is completely assembled, the pool side walls and frame structure will lean inward. Make sure there are no wrinkles on the floor of the pool and that you have pulled the bottoms of the side supports out away from the liner to make the straps taut. As the pool is filled with water, the pool sides and frame will slowly move outward to where the pool sides and frame are vertical. Do not be concerned if the sides move further inward in the early stages of filling the pool: the pressure exerted by the water when the pool is completely full will push the sides out to their proper alignment.

  • What is the pool liner made of?

    Laminated PVC which is made with 3 separate layers of material for extra strength and durability – two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.

  • How long does it take to fill the pool with water?

    Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.

  • Should I leave my pool outside in snow or freezing winter?

    No. INTEX above-ground pools will collapse under the weight of ice and snow, and the PVC walls will be damaged.

  • Is it safe for my pets to play in the pool?

    No. Dogs, cats and all other household pets should be kept away from the pool to avoid possibly becoming trapped inside, and to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth.)

  • What’s advantage of Rectangular Ultra Frame Pool?

    1) New silver powder coated steel frame and gray liner offer refined styling.
    2) New easy lock spring pins make installation simple.
    3) Unique ultra frame design is stronger then traditional frames.
    4) A larger foot cap reduces the chance of a foot sinking into soft ground.

  • Do you recommend using chemicals? If so, what kind?

    Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear Saltwater Systems will keep your pool clean from algae and bacteria.

  • Can sand be used to level the ground at the pool site?

    No. Sand has a tendency to shift, therefore causing the pool to lean to one side and creating stress on the pool frame. The legs of the pool will also sink into the sand and the pool will become unstable and possibly collapse causing personal injury or property damage.

  • Are replacement liners and frame parts available to purchase?

    Yes. All parts for frame pools are replaceable. Call INTEX Consumer Service at (800) 234-6839 or visit our website to order on-line at www.Intexcorp.com. (US/Canada)

    Yes. All parts for the frame pools are replaceable. If you would like to purchase one you can call the INTEX service station listed on your Owner’s Manual. (International)

  • Can I set the pool up on a concrete patio?

    Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth placed under the pool is highly recommended. Do not drag liner across concrete as abrasions may cause holes. Surface must be flat, level and stable.

  • What should I use to clean my pool before storing it for the winter?

    Mild soap and water. Thoroughly rinse the pool and make sure it is dry before storing.

  • Can grass grow through the ground cloth and / or pool liner?

    Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. INTEX will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.

  • How do I insert the metal poles into the pool liner?

    With two adults setting up the pool, have one person hold up the liner while the second person slides the metal beams through liner sleeves.

  • What should I do if the sleeve is stuck onto the horizontal beams?

    Before removing the horizontal beams from the pool liner, please make sure the pool is completely empty, and the vertical legs or U-shape side supports have been disassembled and removed from the beams.
    During the removal of the legs and U-shape side supports, shake the vertical legs or U-shape side supports from the horizontal beams. This will reduce the tightness between sleeve and beams, therefore the horizontal beams can slide out easier.
    1. Pull the sleeve from the holes on the sleeve, and try separating it from the beam. Repeat this along the sleeve. Don’t use water or soap as it will cause a suction effect between the sleeve and the beam.
    2. Grasp the beam edge and rotate the beam left and right (back and forth) while pulling the beam out. The left and right rotation will help facilitate the removal of the horizontal beam.
    Next season, before setting up the pool, please spread some baby powder (do not use corn powder) over the horizontal beam during assembly which will make it easy to disassemble when you restore the pool.

    Do I need to drain the pool to patch a hole under water?

    The repair kit provided with your pool can not be used underwater. The area to be repaired must be clean and dry for the patch to properly adhere. Intex does offer an underwater patch kit that can be used to repair holes below the waterline without draining the pool. Visit www.intexcorp.com to purchase the underwater repair kit.

  • How high can I fill the pool?

    Up to the fill line, which is approximately 90% full. Check your owner’s manual or pool box for the drawing that shows the exact fill line.

  • Do I need to keep safety and rescue equipment on hand near my pool?

    You should always have standard safety equipment on hand in the immediate pool area. Recommended items are (but not limited to) an approved ring buoy with reinforced rope, a standard first aid kit, a blunt ended metal or hard plastic rescue pole, emergency telephone numbers of local authorities, and emergency procedure information.

  • Winterizing your Above Ground Pool

    Your pool can be easily emptied and stored in a safe place during the winter. However, many people choose to leave their pool up year round. In areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a safe place when temperatures drop below 32 degrees Fahrenheit. See “How To Drain Your Pool” section.

    Clean pool water thoroughly (If Easy Set Pool make sure the top ring is properly inflated).

    Remove the skimmer (if applicable) or any accessories attached to the threaded strainer connector. Replace strainer grid if necessary. Be sure all accessories parts are clean and completely dry before storage.

    Plug the Inlet and Outlet fitting from the inside of the pool with the plug provided (sizes 10′ and 12′). Close the Inlet and Outlet Plunger Valve (15′, 18′, and 24′).

    Remove the ladder (if applicable) and store in a safe place. Be sure the ladder is completely dry before storage.

    Remove the hoses that connect the pump and filter to the pool.

    Add appropriate winter chemicals. Consult your local pool dealer as different regions vary greatly.

    Cover pool with Intex Pool Cover. IMPORTANT: INTEX POOL COVER IS NOT A SAFETY COVER.

    Clean and drain pump, filter housing and hoses. Remove and discard old filter cartridge (keep a spare cartridge available for next season).

    Bring pump and filter parts indoors and store in a safe and dry area, preferably heated.

    STORING POOL FOR WINTER

    After draining pool, dry pool liner completely (100%). Sprinkle talcum powder on liner to prevent vinyl from sticking together and to absorb any water you may have missed.

    Roll pool liner to avoid creases and relocate to storage area. Place it in original carton if you saved it.

    Keep all small parts together with filter pump, manual, and pool, and then place in an area that will remain at room temperature throughout the storage season.

  • What are the benefits of the Hydro Aeration system?

    1. IMPROVED WATER CIRCULATION AND FILTRATION
    2. IMPROVED WATER CLARITY
    3. INCREASED NEGATIVE IONS AT THE WATER SURFACE

  • How does UV affect the materials used?

    All PVC’s degrade over prolonged exposure to excessive sunlight. INTEX pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.

  • What are the advantages of an Ultra Frame Pool?

    1.New silver powder coated steel frame and gray liner offer refined styling.
    2.New easy lock spring pins make installation simple.
    3.Unique ultra frame design is stronger than traditional frames.
    4.A larger foot cap reduces the chance of a foot sinking into soft ground.

  • Does a patch for liner repair come included with the pool set?

    Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean and dry before affixing the patch.

  • Would excessive pool chemicals affect / cause deterioration to liners?

    Excessive or concentrated chemicals may cause damage to any pool and to the user.

  • What material is the pool made of?

    Laminated PVC which is made with 3 separate layers of material for extra strength and durability – two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.

  • How do I prevent dirt and grime from getting into the pool water?

    Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the INTEX pool cover to keep your pool covered all the time when not in use. This will help keep the wind and the other elements from depositing dirt and debris in your pool.
 

  • What is the most important step I need to be aware of before filling up the pool?

    Pull the bottoms of the side supports out away from the liner to make the straps taut. Also, before filling be sure the top beams of the pool are completely level. (See previous question).

  • Is a fence or enclosure required by law?

    Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.

  • Can a pool be set up on a slope?

    No. The ground must be flat, solid, level and stable. If the pool is set up on ground that is not level the water will shift to one side, create stress on the pool frame and the pool will become unstable and possibly collapse causing personal injury or property damage.

  • What is needed to prepare a site for the pool?

    A flat, solid level, stable surface is needed and all sharp objects must be removed from the area. A ground cloth or tarp should be placed under the pool prior to setting it up. Also, the pool location must allow you to secure all doors and windows and safety barriers to prevent unauthorized, unintentional, or unsupervised pool entry. The pool requires at least 4 feet of space all the way around from objects that a child could climb to gain access to the pool.

  • Can the pool be left up year-round?

    It depends on where you live. It is not recommended to keep your pool up if your temperature falls lower than 0 degrees Celsius or 32 degrees Fahrenheit. The pool may freeze and crack the vinyl walls.

  • Without measuring, how do I know what is my frame pool size?

    Count the number of legs. Example: 12′ = 12 legs, 15′ = 15 legs, 18′ = 18 legs.

  • In what sequence should the pool be put together?

    With 2 adults, it is best to put the frame together starting with one end, pinning the side supports in the corners first, and then proceeding to pin the beams one side at a time.

  • How come the pool starts to tilt to one side even when I have already set it up on level ground?

    The ground is not totally level. If this is the only area to set up the pool then a level must be used. The pool must be re-leveled and if the ground is not concrete such as asphalt, lawn or earth, you must place a piece of either pressure treated wood or concrete bricks, size 15″ x 15″ x 1.2″, under each leg flush with the ground. The u-shaped side supports must be placed in the center of the pressure treated wood with the wood grain perpendicular to the leg support.

  • Does INTEX have Solar Covers for rectangular and oval pools?

    INTEX distributes a solar cover for the 9’x18′ (274x549cm) and 12’x24′ (732x366cm) rectangular frame pool, but solar covers are not available for other sizes of rectangular and oval frame pools.

  • My pool has a milky color, do I need to change the water or is it treatable?

    Water condition varies from country to country, states, region, and within specific zones and areas. In some regions the water could be “hard water”, this is because the water contains excessive minerals, such as calcium and magnesium, thus causing the water to adopt a milky color. Check your local pool supply store for advice on water treatment and balance.

  • What does code E90 mean? What should I do if code E90 appears on my air bubble spa control panel?

    If alarm code E90 is displayed on the control panel, it means no water is flowing through the system. Check the attached troubleshooting guide.
    Spa E90 Troubleshooting
    Spa E90 Troubleshooting

  • What does code E94 mean? What should I do if code E94 appears?

    If alarm code E94 is displayed on the control panel, it means the water temperature is too low.
    If alarm code E94 appears, unplug and plug back in the GFCI/RCD and test the GFCI/RCD to restart the system when the spa water temperature is higher than 39ºF (4ºC).

  • Can I leave the spa water heated all the time?

    Yes, you may set an idle water temperature to be maintained. Make sure the spa is always covered when not in use, and the spa water is properly treated with chemicals for proper water balance (refer to the owner’s manual for basic water sanitation guidelines and consult your local pool/spa professional).

  • Why is the spa water not warming up?

    First make sure you have given it enough time to heat up considering that water temperature rises at a rate of 2-3ºF (1-1.5ºC) per hour. Then, please check and make sure the heater is activated with the “flame” icon on the control panel lit. The following factors will lead to slow water heating:
    •The spa is not properly covered with the spa cover when the water is heating.
    •The ambient temperature is lower than 50ºF (10ºC).
    •Wind speed is above 8-12 mph (3.5-5.4 m/s) (outdoor setup).
    •The air bubble function is activated when heating the spa water.

  • Can I leave my INTEX spa outside in the winter?

    It depends on where you live. Do not leave the spa outside with water at a temperature lower than 39ºF (4ºC), as the spa tub may freeze in such weather condition and cracking may occur. The water temperature inside the spa should be higher than 39ºF (4ºC) and the water inside the circulation system, pump, pipe should not be frozen. If freezing temperatures are expected, disassemble the spa and store it in a dry place with non-freezing temperatures.

  • What does code E95 mean? What should I do if code E95 appears?

    If alarm code E95 is shown, it means the water temperature is too high. Let the spa water cool down to 104ºF (40ºC) or below, reset the control panel information by unplug and plug back in the GFCI/RCD, and reset the GFCI/RCD to restart the system. See owner’s manual for details.

  • I turn on the heat but the water does not feel warm coming into the spa.

    The water temperature rises 2-3ºF (1-1.5ºC) per hour. As with any large volume of water, it will take time to heat it up. Be aware that the initial heating after filling may take as long as 20 hours to reach the maximum temperatures depending on the starting temperature of your fill-water and external conditions. If you do not feel heated water after the first few hours, it does not mean your spa is not working. Give it appropriate time to properly heat up and make sure to always keep the cover on when the spa is not in use.

  • Can the heating system be activated separately without filtration function?

    No. The heating system works in conjunction with the filter pump as the water needs to be driven through the heating element.

  • How often should the spa water be changed?

    Different territories have different recommendations for water replacement. In the U.S. and Canada it is recommended to change the spa water every 2-3 months, or when it becomes cloudy and proper water chemistry does not clear it up.
    Internationally, the recommendation is to change the spa water every 3 days, or when it becomes cloudy and proper water chemistry does not clear it up.

  • How long will it take to warm the spa water?

    The water temperature rises 2-3ºF (1-1.5 ºC) per hour. As with any large volume of water, it will take time to heat it up. Be aware that the initial heating after filling may take as long as 20 hours to reach the maximum temperatures depending on the starting temperature of your fill-water and external conditions. The following condition will lead to slow water heating:
    •The ambient temperature is lower than 50ºF (10ºC).
    •Outdoor wind speed is above 8-12 mph (3.5-5.4 m/s).
    •The air bubble function is activated when heating the spa water.
    •The spa is not properly covered with the spa cover when the water is heating.

    • How do I replace the filter pump motor on my spa control base?

      Select the spa control base type and click the link below to see step-by-step instructions
      Bubble Spa Filter Motor Replacement
      Jet and Jet + Bubble Spa Filter Motor Replacement

    • What does code E90 mean? What should I do if code E90 appears on my air bubble spa control panel?

      If alarm code E90 is displayed on the control panel, it means no water is flowing through the system. Check the attached troubleshooting guide.
      Spa E90 Troubleshooting
      Spa E90 Troubleshooting

    • What does code E91 on the Jet Spa/ Jet & Bubble Combo Spa mean? What should I do if code E91 appears?

      It means low salt level (below 2500 ppm). If E91 is shown do the following:
      1)Test the salt level with a salt test kit. If a salt test kit is not available you can take a sample of the pool water to your local pool supply store. They can test the water for you.
      2)If the salt level is below 2500 ppm, add only 1.1lbs/0.5kg of salt, at a time, and run the filter until the salt is completely dissolved. If the salt level test is 2500 ppm, then inspect the electrolytic cell for scale build up. Clean it with kitchen grade vinegar as needed. If the above steps do not resolve the error code, contact Intex Service Center for further assistance.
      Note: Always turn the system off and disconnect the power cord before cleaning and servicing.

    • What does code E92 on the Jet Spa/ Jet & Bubble Combo Spa mean? What should I do if code E92 appears?

      It means high salt level (above 2500 ppm). If E92 is shown do the following:
      1)Test the salt level with a salt test kit. If a salt test kit is not available you can take a sample of the pool water to your local pool supply store. They can test the water for you.
      2)You will need to drain approximately 25% of the water if the salt test confirms a high salt reading. Refill with fresh water. If the salt level test is 2500 ppm, then inspect the electrolytic cell for scale build up. Clean it with kitchen grade vinegar as needed. If the above steps do not resolve the error code, contact Intex Service Center for further assistance.
      Note: Always turn the system off and disconnect the power cord before cleaning and servicing.

    • What does code E94 mean? What should I do if code E94 appears?

      If alarm code E94 is displayed on the control panel, it means the water temperature is too low.
      If alarm code E94 appears, unplug and plug back in the GFCI/RCD and test the GFCI/RCD to restart the system when the spa water temperature is higher than 39ºF (4ºC).

    • Why is the air is leaking from the A Connection while inflating my spa?

      It is normal for the air to leaking from A Connection while you are inflating the spa. We designed it on purpose to release the air a little bit in case of overinflating and if in case you are not around during the inflation which will cause the damage to the of spa tub. It will normally take about 5 minutes to complete the inflation normally.

    • The spa keeps tripping the household fuse breaker. What do I do?

      Please test whether the GFCI/RCD is faulty or not, following the instructions in the manual. If the GFCI/RCD is good, then the tripping might be an indication that the circuit is overloaded. You should either remove all other appliances plugged into that circuit or use another circuit dedicated only to the SPA. If this does not correct the tripping problem contact a qualified electrician.

    • Can I fill the spa with hot water?

      You may use heated water to fill the spa, which will shorten the initial heat-up time. However, make sure not to use water exceeding the normal spa operating temperatures which are not to exceed 104°F (40ºC). Water over 104°F (40ºC) will turn off the heating unit and is not considered safe. Always check the water temperature in your spa before use and refer to the manual for detailed information on safe use.

    • How high of the water temperature can the spa control unit produce?

      According to various international standards (UL, CSA, EN & IEC), the maximum water temperature in the spa should not exceed 104ºF (40ºC). The Spa control unit is therefore programmed to stop heating the water whenever the maximum temperature of 104ºF (40ºC) is reached.

    • How often should the spa water be changed?

      Different territories have different recommendations for water replacement. In the U.S. and Canada it is recommended to change the spa water every 2-3 months, or when it becomes cloudy and proper water chemistry does not clear it up.
      Internationally, the recommendation is to change the spa water every 3 days, or when it becomes cloudy and proper water chemistry does not clear it up.

    • Can I activate the Jet Spa sanitation system and heater at the same time?

      No. If the heater is activated first and you turn on the jet spa sanitation system after, the heater will be turned off automatically. The heater will resume work once the sanitation system is finished. If the jet spa sanitation system is activated first, and you turn on the heater after, the sanitation system will be turned off automatically.

    • What does code E96 mean? What should I do if code E96 appears?

      E96 means the PureSpa is experiencing a system error. If the control panel displays this error, turn off the system and unplug it. Plug the unit back in and restart it. If the error persists, turn it off and unplug it. After unplugging it, unscrew the B and C connection until water starts to leak out. Do not unscrew them to the point that they come off of the tub as you can lose all the water in the tub. Loosening them until the leak will release any air from the control base. Tighten the connections and restart the unit.
      If problem persists, please contact the Intex Service Center for assistance.

    • How long will it take to warm the spa water?

      The water temperature rises 2-3ºF (1-1.5 ºC) per hour. As with any large volume of water, it will take time to heat it up. Be aware that the initial heating after filling may take as long as 20 hours to reach the maximum temperatures depending on the starting temperature of your fill-water and external conditions. The following condition will lead to slow water heating:
      •The ambient temperature is lower than 50ºF (10ºC).
      •Outdoor wind speed is above 8-12 mph (3.5-5.4 m/s).
      •The air bubble function is activated when heating the spa water.
      •The spa is not properly covered with the spa cover when the water is heating.

    • What will happen if iodized salt is used in my Jet Spa with sanitation system?

      The iodine in iodized salt will produce a yellow tint to the spa water and reduce the performance of the sanitation system.

    • Dose the spa package come with test strips? How to use the test strips?

      Yes, the package come with the 4-way test strip, it can test the “Free Chlorine”, “pH”, “Total Alkalinity” and “Calcium Hardness” levels at the same time.
      a)Dip the entire strip into the water and remove immediately.
      b)Hold the strip level for 15 seconds. Do not shake excess water from the strip.
      c)Compare the strip pad to the color chart on the packaging label. If necessary, adjust the chemical level in the pool water
      NOTE: Check the expiry date of the test kit as the test results may be inaccurate if the kit is used after that date. Low pH will damage the spa tub and pump. Damage resulting from chemical imbalance is not covered by the warranty.

    • What is the spa operating minimum and maximum water temperature?

      The spa operates within water temperatures from 39ºF (4ºC) to 104ºF (40ºC). The water in the spa should never exceed 104ºF (40ºC). The overheating alarm will be activated displaying code “E95” if the temperature of the water exiting the heater unit is higher than 122ºF (50ºC), and the spa control unit will stop working. If this happens, unplug and plug back in the GFCI/RCD and test the GFCI/RCD to restart the system. See owner’s manual for details.

    • Can the heating system be activated separately without filtration function?

      No. The heating system works in conjunction with the filter pump as the water needs to be driven through the heating element.

  • How do I replace the filter pump motor on my spa control base?

    Select the spa control base type and click the link below to see step-by-step instructions
    Bubble Spa Filter Motor Replacement
    Jet and Jet + Bubble Spa Filter Motor Replacement

  • What does code E90 mean? What should I do if code E90 appears on my air bubble spa control panel?

    If alarm code E90 is displayed on the control panel, it means no water is flowing through the system. Check the attached troubleshooting guide.
    Spa E90 Troubleshooting
    Spa E90 Troubleshooting

  • What does code E91 on the Jet Spa/ Jet & Bubble Combo Spa mean? What should I do if code E91 appears?

    It means low salt level (below 2500 ppm). If E91 is shown do the following:
    1)Test the salt level with a salt test kit. If a salt test kit is not available you can take a sample of the pool water to your local pool supply store. They can test the water for you.
    2)If the salt level is below 2500 ppm, add only 1.1lbs/0.5kg of salt, at a time, and run the filter until the salt is completely dissolved. If the salt level test is 2500 ppm, then inspect the electrolytic cell for scale build up. Clean it with kitchen grade vinegar as needed. If the above steps do not resolve the error code, contact Intex Service Center for further assistance.
    Note: Always turn the system off and disconnect the power cord before cleaning and servicing.

  • What does code E92 on the Jet Spa/ Jet & Bubble Combo Spa mean? What should I do if code E92 appears?

    It means high salt level (above 2500 ppm). If E92 is shown do the following:
    1)Test the salt level with a salt test kit. If a salt test kit is not available you can take a sample of the pool water to your local pool supply store. They can test the water for you.
    2)You will need to drain approximately 25% of the water if the salt test confirms a high salt reading. Refill with fresh water. If the salt level test is 2500 ppm, then inspect the electrolytic cell for scale build up. Clean it with kitchen grade vinegar as needed. If the above steps do not resolve the error code, contact Intex Service Center for further assistance.
    Note: Always turn the system off and disconnect the power cord before cleaning and servicing.

  • What does code E94 mean? What should I do if code E94 appears?

    If alarm code E94 is displayed on the control panel, it means the water temperature is too low.
    If alarm code E94 appears, unplug and plug back in the GFCI/RCD and test the GFCI/RCD to restart the system when the spa water temperature is higher than 39ºF (4ºC).

  • Why is the air is leaking from the A Connection while inflating my spa?

    It is normal for the air to leaking from A Connection while you are inflating the spa. We designed it on purpose to release the air a little bit in case of overinflating and if in case you are not around during the inflation which will cause the damage to the of spa tub. It will normally take about 5 minutes to complete the inflation normally.

  • The spa keeps tripping the household fuse breaker. What do I do?

    Please test whether the GFCI/RCD is faulty or not, following the instructions in the manual. If the GFCI/RCD is good, then the tripping might be an indication that the circuit is overloaded. You should either remove all other appliances plugged into that circuit or use another circuit dedicated only to the SPA. If this does not correct the tripping problem contact a qualified electrician.

  • Can I fill the spa with hot water?

    You may use heated water to fill the spa, which will shorten the initial heat-up time. However, make sure not to use water exceeding the normal spa operating temperatures which are not to exceed 104°F (40ºC). Water over 104°F (40ºC) will turn off the heating unit and is not considered safe. Always check the water temperature in your spa before use and refer to the manual for detailed information on safe use.

  • How high of the water temperature can the spa control unit produce?

    According to various international standards (UL, CSA, EN & IEC), the maximum water temperature in the spa should not exceed 104ºF (40ºC). The Spa control unit is therefore programmed to stop heating the water whenever the maximum temperature of 104ºF (40ºC) is reached.

  • How often should the spa water be changed?

    Different territories have different recommendations for water replacement. In the U.S. and Canada it is recommended to change the spa water every 2-3 months, or when it becomes cloudy and proper water chemistry does not clear it up.
    Internationally, the recommendation is to change the spa water every 3 days, or when it becomes cloudy and proper water chemistry does not clear it up.

  • Can I activate the Jet Spa sanitation system and heater at the same time?

    No. If the heater is activated first and you turn on the jet spa sanitation system after, the heater will be turned off automatically. The heater will resume work once the sanitation system is finished. If the jet spa sanitation system is activated first, and you turn on the heater after, the sanitation system will be turned off automatically.

  • What does code E96 mean? What should I do if code E96 appears?

    E96 means the PureSpa is experiencing a system error. If the control panel displays this error, turn off the system and unplug it. Plug the unit back in and restart it. If the error persists, turn it off and unplug it. After unplugging it, unscrew the B and C connection until water starts to leak out. Do not unscrew them to the point that they come off of the tub as you can lose all the water in the tub. Loosening them until the leak will release any air from the control base. Tighten the connections and restart the unit.
    If problem persists, please contact the Intex Service Center for assistance.

  • How long will it take to warm the spa water?

    The water temperature rises 2-3ºF (1-1.5 ºC) per hour. As with any large volume of water, it will take time to heat it up. Be aware that the initial heating after filling may take as long as 20 hours to reach the maximum temperatures depending on the starting temperature of your fill-water and external conditions. The following condition will lead to slow water heating:
    •The ambient temperature is lower than 50ºF (10ºC).
    •Outdoor wind speed is above 8-12 mph (3.5-5.4 m/s).
    •The air bubble function is activated when heating the spa water.
    •The spa is not properly covered with the spa cover when the water is heating.

  • What will happen if iodized salt is used in my Jet Spa with sanitation system?

    The iodine in iodized salt will produce a yellow tint to the spa water and reduce the performance of the sanitation system.

  • Dose the spa package come with test strips? How to use the test strips?

    Yes, the package come with the 4-way test strip, it can test the “Free Chlorine”, “pH”, “Total Alkalinity” and “Calcium Hardness” levels at the same time.
    a)Dip the entire strip into the water and remove immediately.
    b)Hold the strip level for 15 seconds. Do not shake excess water from the strip.
    c)Compare the strip pad to the color chart on the packaging label. If necessary, adjust the chemical level in the pool water
    NOTE: Check the expiry date of the test kit as the test results may be inaccurate if the kit is used after that date. Low pH will damage the spa tub and pump. Damage resulting from chemical imbalance is not covered by the warranty.

  • What is the spa operating minimum and maximum water temperature?

    The spa operates within water temperatures from 39ºF (4ºC) to 104ºF (40ºC). The water in the spa should never exceed 104ºF (40ºC). The overheating alarm will be activated displaying code “E95” if the temperature of the water exiting the heater unit is higher than 122ºF (50ºC), and the spa control unit will stop working. If this happens, unplug and plug back in the GFCI/RCD and test the GFCI/RCD to restart the system. See owner’s manual for details.

  • Can the heating system be activated separately without filtration function?

    No. The heating system works in conjunction with the filter pump as the water needs to be driven through the heating element.

  • Can I set up my spa on a slope?

    No, the ground must be perfectly flat and level. A unevenly positioned Spa could become unstable and unsafe.

  • Is a fence or enclosure required by law?

    Some cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.

  • What is the power requirement for my spa?

    A dedicated grounded electrical outlet rated 110-120V 60Hz and 15 Ampere. (USA/Canada)
    A dedicated grounded electrical outlet rated 220-240V 50Hz and 10-16 Ampere. (International)